Job Details

Job Title: Facilities Administrator

Location Langley, Slough

MAIN PURPOSE: Effectively manage the day to day delivery of facilities services to the client through the designated suppliers, ensuring maintenance of the highest standards.

Management of the site Facilities Helpline operation and acting as the central point of contact on all Facilities issues

To ensure services are delivered to the agreed service levels and to develop strong relationships with client staff, at all levels.

GENERAL RESPONSIBILITIES • Acting as main point of contact for client staff, for all Facilities issues and services on site. • Operate site FM Help Desk system: Enter reported problems and issues onto database and action; via FM suppliers for main office areas. • Main site initial contact for all Health & Safety issues relating to the building and work environment. • Complete site FM H&S inductions for all contractors, prior to any works commencing. • Carry out role of Fire Co-ordinator on site; ensure Fire Wardens duties are clear and concise. Act as main point of contact with Landlord and Fire Brigade in the event of an emergency. • Liaison third party contractor to ensure all mechanical & electrical works are completed and records kept. Ensure relevant PPM work is being completed. Ensure copies of relevant works are kept on file. • Liaison with all facilities related suppliers, focusing on the achievement of performance and value: Vending, Cleaning, Security, M&E, Health & Safety. • Arrange all callouts with contractors and suppliers: Acting as main point of contact for all suppliers, contractors attending site. • Develop and update FM intranet site. • First aid co-ordinator, ensure that staff training is kept up to date and recorded. • Issue tasks to on-site cleaning assistants, to make full use of their time. • Process Purchase Order and code to appropriate costs centre and check PO matches invoice. • Co-ordination of any on-site projects, including building works and office moves. • Carrying out other ad hoc duties relevant to this role. • Process stationery requests. • Undertake regular building checks and coordinate resolutions.

Notes: 1. The responsibilities scheduled above are not intended to be exclusive and additional ones may be agreed with the line manager from time to time. 2. It may be necessary for employees to work on a variety of projects from time to time, which are managed by different senior managers. In such cases they will take due direction from the senior manager concerned for each individual project. 3. The line manager is responsible for setting mutually agreed objectives, undertaking regular reviews and a formal annual performance appraisal.

BUSINESS BACKGROUND • Experience in similar role. • Experience of managing third party suppliers. • Ability to demonstrate commercial awareness and customer service skills.

PERSONAL ATTRIBUTES Able to motivate and inspire others to perform. Ability to understand and manage customer expectations. High level of personal organisation and self motivation. Keen sense of customer service. Ability to logically deal with the unexpected and work through crisis situations.

EDUCATION and TECHNICAL SKILLS • At least two years relevant experience gained in a similar environment. • Qualification in related subject or equivalent knowledge/experience preferred. • Organisation and multi tasking skills. • Competent user of Microsoft Office (Word, Excel, PowerPoint).

Note: This job description describes the principal and main elements of the job. It is a guide to the nature and main duties of the job as they currently exist, but is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.