Job Details

Job Purpose:

To provide excellent front of house service for this high profile company together with polite telephone manner.

Key Accountabilities:

- Switchboard console responsibilities. - Responsible for welcoming visitors to the building and liaising with them in relation to their particular enquiry. - Liaise with all departments in relation to their meeting room requirements, hospitality for meetings and room set up arrangements. - Professional appearance is essential at all times. - On event days to work alongside event holder for the duration of the day.

Key Internal Relationships All Members of Staff Contracted Security Personnel Members of Council Conference and Banqueting Department Sales Department

Key External Relationships All Guests and Visitors Event Holders Stationery, Archiving and Floral Service Providers

WHAT IS NEEDED TO CARRY OUT THE ROLE?

Person Specification (Key Skills And Experience Required): Essential

- A polite and courteous nature with excellent communication skills. - Ability to work under pressure - Excellent IT Skills – Outlook – Excel - Organisational Skills - Experience of working in a busy reception - Need to have an understanding of Hospitality - Events background is desirable - Desire to be a team player. - Ability to deal with a diverse range of issues and people (communicate tactfully and sensitively in a firm and empathetic manner) - Ability to maintain high levels of discretion and confidentiality - Ability to work autonomously, without supervision and also as part of a wider team. - Ability to give direction and supervise when relevant - Warm and friendly personality

Person Specification (Key Skills And Experience Required): Desirable - General Sports Knowledge - Good Timekeeper